Text giving is included with every Engage Complete plan.

Enable Text Giving

Begin by choosing a phone number for your organization.

  1. Check Enable Text Giving
  2. Enter an area code and search
  3. Click Select next to the number you want to use

Share this number with members, attenders, or any potential giver with a message such as:

Text Giving Instructions

To give, text HELP to [your text giving number].

The leading 1 is not necessary for sending the text message.

Default Commands

Text giving works by texting a command, receiving a response, then replying back if needed. Engage offers both default commands and fund commands.

  • REMOVE will remove your phone number from Engage. See Removing a Mobile Number.
  • HELP and MENU provide a list of commands. You can use these commands interchangeably—there is no difference between HELP and MENU.

Funds

Text giving requires at least one fund. Funds are defined in CDM+ under Giving Funds.

  • To add a fund, click Add fund... and select the fund.
  • To remove a fund click the x button.
  • You can optionally change the fund Description to something more familiar to your donors.
  • Each fund needs a COMMAND, described below.

Fund commands are used to identify how the gift will be designated in CDM+. Enter commands that are:

  • Short
  • Meaningful
  • Letters only

Example commands might be:

  • GIVE for your primary giving fund
  • HOPE for an outreach fund
  • BUILD for building capital campaign

Click Add All Funds or Remove All Funds to all or remove all funds, respectively.

Disabling Text Giving

Uncheck Enable Text Giving if you want to remove text giving from your Engage account.

Removing text giving permanently removes the phone number from your account. Only remove this number if you have no intention of using it again.  

Save

Be sure to save your changes when you are ready. Click Discard Changes to revert to the previously-saved changes.