When a giver creates a new account through Engage they produce new individual, address, and giving unit records in CDM+. If the giver is new to your organization, you do not need to do anything and can use the new records as if you entered them directly into CDM+.

However, if there are existing address, giving unit, or individual records for this giver, you may now have duplicate records in CDM+. Follow this guide to process the new records in your CDM+ database to remove any duplicates and update record links so the giver can continue to give online while preserving the integrity of your CDM+ database.

What you will need

  1. The Giving Unit Code from the email informing you that a new individual was created through Engage



  2. These permissions in CDM+:
    1. Permission to administer Engage credentials
    2. Permission to administer Member giving
    3. Permission to view and modify Address, Individual, Contribution and Giving Unit records

  3. Determine if you already have these records in CDM+:

    1. Giving Unit
    2. Address
    3. Individual

How to use this guide

Below are steps for processing each type of record created by Engage. Begin with giving unit, then proceed to individual, and finally to address. Under each step, select the statement that matches this giver's situation and follow the displayed steps.

Process the giving unit

 I already have a giving unit record for this giver...
  1. Go to Program → Contributions → Giving Unit Records
  2. Click Find in the sidebar
  3. Configure a find to locate both giving units, such as Last Name equal to
  4. Click Find
  5. Click Merge
  6. Drag the giving unit you want to retain to the destination list
  7. Click Next
  8. Review the merged records
  9. Click Merge
  10. Click OK
  11. Click Close

Proceed to Process the individual.

 I have an address record for this giver but do not have an existing giving unit record...

  1. Go to Program → Contributions → Giving Unit Records

  2. Click Find in the sidebar

  3. Choose Giving Unit Code

  4. Choose equal to

  5. Enter the Giving Unit Code from the new individual email

  6. Click the Find button

  7. Click Change 

  8. Click Select Address

  9. Click the existing address record

  10. Click Select
  11. Click Save in the Giving Unit Record window

Proceed to Process the individual.

 I don't have an address or giving unit record for the giver...

Use this new giving unit record going forward to record this giver's gifts. Proceed to Process the individual.

Process the individual

 I already have an individual for this giver...
  1. Go to Program → Membership → Individual Record
  2. Click Find in the sidebar
  3. Choose Last Name
  4. Choose begins with
  5. Enter the first few letters of the last name
  6. Click the Find button
  7. Select the individual record that was created by Engage
  8. Click Transfer
  9. In the Select Individual window, find the existing individual record

  10. Click Select

Next, merge the two individual records together, choosing to keep the individual with online credentials.

Use the steps under I already have a giving unit record for this giver... to perform the merge.

Proceed to Process the address.

 I have an address record for this giver but do not have an existing individual record...
  1. Go to Program → Membership → Individual Records
  2. Click Find in the sidebar
  3. Choose Last Name
  4. Choose begins with
  5. Enter the first few letters of the last name
  6. Click Find
  7. Select the new individual from the results list
  8. Click Change in the sidebar
  9. Click Select Address
  10. Click the existing address record
  11. Click Select
  12. Click Save

Connect the individual record to the giving unit record:

  1. Click Address in the sidebar on Individual Records
  2. Click Giving Unit in the sidebar on Address Records
  3. Click Change
  4. Put a check beside the individual's name in the Attached Individuals box
  5. Click Save

Proceed to Process the address.

 I don't have an address or individual record for the giver...

Use this new individual record going forward. Proceed to Process the address.

Process the address

 I already have an address record for this giver...
  1. Go to Program → Membership → Address Record
  2. Click Find in the sidebar
  3. Select Last Name
  4. Select Begins with
  5. Enter a few letters of the last name
  6. Click Find
  7. Select the address record created by Engage
  8. Click Delete
  9. Confirm the delete

 I don't have an address record for the giver...

Use this new address record going forward.