A transaction can be refunded in the Payment Administration area of the WMT website.

  1. Make sure the Gateway Mode is set to Live.
  2. Click the Search Transactions Records button and enter a date range that encompasses the transaction you wish to refund.
  3. Find the transaction in the table and click on that row to open a new page with more detailed information about the transaction. If the transaction is refundable, a Refund Transaction button will display; click it to refund this transaction. Note that transactions made over 120 prior to today's date will not be refundable.