A transaction can be refunded in the Payment Administration area of the WMT website.
- Make sure the Gateway Mode is set to Live.
- Click the Search Transactions Records button and enter a date range that encompasses the transaction you wish to refund.
- Find the transaction in the table and click on that row to open a new page with more detailed information about the transaction. If the transaction is refundable, a Refund Transaction button will display; click it to refund this transaction. Note that transactions made over 120 prior to today's date will not be refundable.