What are the available plans?

  • CDM+ Grow 1
  • CDM+ Grow 2
  • CDM+ Core
  • CDM+ Choice
  • CDM+ Complete

What do the plans cost and include?

Most plans have a base price that provides 1 program and 1 concurrent user license, then a separate price to add additional users, licenses, and organizations.

All pricing is listed monthly.


CDM+ Grow 1CDM+ Grow 2CDM+ Core

CDM+ Choice

CDM+ Complete
Base Price (1 program, 1 user)$50$75$100$50$175
Per additional programn/an/a$25$25n/a
Per additional user$5$5$5$5
Per additional organization$15$15$15$15$15
Upgrades(tick)(tick)(tick)(tick)(tick)
Hosting(tick)(tick)(tick)(tick)(tick)
Help Center Support(tick)(tick)(tick)(tick)(tick)
Email and Phone Support (tick)(tick)(tick)(tick)(tick)
Mobile and Engage(tick)(tick)(tick)(tick)(tick)
Programs

Membership

Contributions

Accounting/Payroll

Membership

Contributions

Accounting/Payroll

Membership

Contributions

Accounting/Payroll

(can add more)

AnyAll
Max Individual Records75100
Max Giving Unit Records5075
Training/Consulting$125/hour;

Includes 1 hour per program per year

$125/hour;

Includes 1 hour per program per year

$125/hour;

Includes 1 hour per program per year

$125/hour;

Includes 1 hour per program per year

$125/hour;

Includes 1 hour per program per year

What are the available programs?

  • Membership/Attendance
  • Contributions
  • Accounting/Payroll
  • Event Registration
  • Roommate Facilities Manager
  • Check-In/Check-Out
  • Sales Orders
  • Regional

How do user licenses work?

CDM+ Desktop uses a concurrent license model. You can install CDM+ on as many computers as you need, but only a certain number of users may use the program concurrently (unless you are on our unlimited Complete plan).

When the maximum number of users are logged in, the next login attempt will notify you that you’ve reached this maximum. Ask another client to log out or increase your licenses to bypass this message.

There is no limit to the number of Engage or CDM+ Mobile users, concurrent or otherwise.

How do per-user costs work?

  • There is no up-front cost for additional concurrent users.
  • For all plans except CDM+ Complete each user is $5/month.
  • CDM+ Complete includes unlimited users.
  • Licenses can be dropped and added at any time.

How do per-organization costs work?

Organizations with distinct Federal Employee ID Numbers (FEINs) that share administrative staff can enroll all organizations under a single plan. Examples of these organizations include:

  • A cluster of churches that share administrative staff
  • A church with attached childcare that has its own FEIN
  • An organization whose staff administer a separate foundation or ministry with their own FEIN

Each additional organization adds $15/month to their plan. All organizations have access to the full set of features and the programs owned by the parent.

There is a maximum of $30/month for additional organizations:

  • 1 additional organization: $15/month
  • 2 additional organizations: $30/month
  • 3 additional organizations: $30/month
  • 4+ additional organizations: $30/month

What are the transaction fees?

  • $0.30 per transaction plus 2.9% (Visa/MasterCard/Discover)
  • $0.30 per transaction plus 3.5% (American Express).
  • $0.30 per transaction plus 0.8% (eCheck/ACH)
  • $1.00 per batch plus $0.30 for each employee bank account (Payroll Direct Deposit)

How do the CDM+ Grow plans work?

CDM+ Grow is a designed to help smaller organizations grow at a price point suited to their budget. These plans include our three most popular programs at a set price:

  • Membership
  • Contributions
  • Accounting and Payroll

Each level of CDM+ Grow limits the maximum number of Individual records and Giving Unit records that you can enter into CDM+. When you reach the maximum number of records you will be unable to create additional records of that type until you upgrade your plan or delete or archive records of that type.

When archiving records please note each archive database is subject to the record limitation of your plan.

CDM+ Grow includes all the same features as CDM+ Choice and CDM+ Complete. The only limitation is the number of Individual and Giving Unit records you can enter.

Can I move to CDM+ Grow?

If CDM+ Grow is cost-effective you can move to either CDM+ Grow 1 or CDM+ Grow 2. However, if you have more individual or giving unit records than your new plan allows you will be unable to add new records until you upgrade your plan or you delete/archive excess records.

How does CDM+ Complete work?

CDM+ Complete is a truly unlimited plan. It includes every CDM+ program, service, and an unlimited number of concurrent user licenses.

Can my existing data be imported?

Yes! Our expert data technicians can import data from just about any system. We will work with you each step of the way to ensure no information is lost and that you know exactly where to find your data in CDM+.

This data conversion is offered FREE with new subscriptions that remain active for a minimum of 12 months. Conversion fees will apply if you cancel your subscription within the first 12 months or need additional conversions at a later date. Contact CDM+ sales for more information.

How are CDM+ plans billed?

CDM+ SAAS is paid monthly via auto-draw ACH.

Can I pay annually, or by credit card/check?

No. All SAAS plans must be paid monthly via auto-draw ACH.

Is the pricing the same for clients based outside the US?

Non-US-based clients can receive a $20/month discount on any plan and configuration that includes one or more of the following programs:

  • Contributions
  • Accounting & Payroll
  • Event Registration

This discount is provided for two reasons:

  1. Merchant accounts are not available for non-US-based organizations. As such, features for electronic giving/payments and payroll direct deposit are not available to non-US-based clients.
  2. CDM+ Payroll does not natively calculate non-US tax withholdings or produce non-US tax reporting. While it is possible to use CDM+ Payroll for income and withholdings for other regions, this requires manual work that is not required for US-based payroll.

What is the difference between support, training, and consulting?

Training

Training is conduced online via screen-sharing or in-person and is usually arranged in advance to teach staff about the use of CDM+. Training teaches follow's Suran's best practices for how to use our products, but can be adjusted to your specific needs. In short, training answers the question:

How do I perform this task?

Consulting

Consulting is also conducted via screen-sharing or in person and is often project based. Consulting works directly with your specific situation and data by connecting you to CDM+ experts. These tasks can be small and simple, or large and complex. Consulting answers the request:

Help me achieve this result.

Support

Support can answer the same questions as training and consulting, provided they are on a small scale. Support can also help explain certain program behavior, provide technical assistance with installations, troubleshoot bugs or in general assist you accomplish your work in our software. Support answers the following questions/requests:

How do I perform this task?

Help me achieve this result.

Why does the system behave this way?

What determines if support becomes training or consulting and is therefore billable?

Ultimately Suran's support technicians determine if a support instance should be classified as training or consulting based on the content and length of resolving the issue. However, there are a few guidelines we also follow:

  • Training is often explicitly arranged for new staff or product purchases and designated as "training" in advance
  • Large-scale assistance with Accounting or Payroll issues tend to because consulting, usually based on the scope of the work
  • Phone calls that exceed 60 minutes in length

As soon as a support technician determines an issue should be classified as consulting or training, we will communicate that designation to you to negotiate agreement of training/consulting and to arrange payment (including use of bundled training/consulting hours with your plan).

Am I required to be on a software plan?

You will need an active plan to access your data in CDM+ and use CDM+ services like Mobile and Engage. If you no longer want to access these services you can obtain a CSV data dump. Pricing for a CSV data dump is as follows:

Time since enrolling in CDM+ SAASData Dump Cost
Within 60 daysFREE
61 days to 1 year$500
Within the second year$300
After two yearsFREE

How do I cancel my plan?

Contact CDM+ Sales to arrange cancellation and schedule a data dump as described above.

What are the terms, conditions, policies, and service level agreements (SLAs) provided with a plan?

See Terms and Conditions and Data Hosting Policies.